1) What is Singapore Flyer?

Singapore Flyer is a 165-metre-tall Giant Observation Wheel at Marina Bay. It has 28 air-conditioned, UV light-protected glass capsules. Each capsule can carry up to 28 people. One rotation atop the Flyer takes about 30 minutes.

Besides the Giant Observation Wheel, there is a 3-storey Retail Terminal of retail and food-and-beverage tenants, a rainforest garden and an open-air Singapore Flyer theatre for outdoor events and performances.

2) Operations of tenants at Singapore Flyer

It is business as usual for tenants at the Singapore Flyer Retail Terminal. Please visit http://www.singaporeflyer.com/en/retail-terminal/retail-terminal-directory.html for tenant information and offers. 

The Flyer management is in close contact with its tenants and is working with them to boost business during this period. 

3) The team behind Singapore Flyer

Architects:  Kisho Kurokawa Architect & Associates and DP Architects Pte Ltd

Engineers:  Arup

Builders:  Mitsubishi Heavy Industries Ltd and Takenaka Corporation

Independent inspection body to assess Singapore Flyer operation's conformity to international standards: TÜV SÜD

Singapore Flyer received approval by the following before operations began and is constantly monitored by: 

• PELU (Public Entertainments Licensing Unit), Singapore Police Force’s licensing authority

4) Clarification of media reports that "Singapore Flyer builder" has arrived in Singapore

Great Wheel Corporation is currently headquartered in Singapore. The builders for Singapore Flyer are Mitsubishi Heavy Industries Ltd (the wheel) and Takenaka Corporation (property).  

5) What caused the wheel to stop on 23 December, 2008?

A technical malfunction arising from a small electrical fire resulted in the stoppage of the wheel operations at about 5 pm, on 23 December, 2008.  173 passengers were inside the capsules when the incident occurred.

6) Standard Operating Procedures (SOPs) activated in the event of wheel stoppage

• Notify the wheel contractor Mitsubishi Heavy Industries about the wheel stoppage and work to re-start the rotation of the wheel as soon as possible. The top priority is to resume the rotation of the wheel in any incident of stoppage.  
• In the event of wheel stoppage, Singapore Flyer staff will notify and communicate with passengers inside the capsules via a 2-way intercom system.
• Inform TÜV SÜD, an international technical service organisation, and PELU (Public Entertainment Licensing Unit), Singapore Police Force’s licensing authority.
• Singapore Flyer will only be able to resume wheel operations to the public when PELU has given their approval that the wheel is safe to carry passengers. 

• Measures were taken to isolate the technical malfunction. The wheel contractor, Mitsubishi Heavy Industries, was notified immediately to restore power for the rotation of the wheel.
• Singapore Flyer called in Dive-Marine Services Pte Ltd, and subsequently the Singapore Civil Defence Force (SCDF), was called to assist in the evacuation of passengers.
• The top priority is to resume wheel operations in any event of stoppage. Efforts to restore wheel movement were underway throughout this entire duration.
• At 11.15 pm, the wheel resumed movement and passengers disembarked from the capsules.

After working closely with its wheel contractor, Mitsubishi Heavy Industries Ltd, the authorities and relevant parties on this matter, on-going investigation and checks on Singapore Flyer have since been completed. During this period, the consultancy of a panel of internationally recognised independent experts to review, improve and validate the safety of wheel and manpower operations was sought, as part of Singapore Flyer's continued commitment to passenger safety and comfort.

• Rick McCulloch - Group Projects Director of Great Wheel Corporation, who has been acting as the Coordinator for the Team of International Experts
• A leader in the field of Leisure Safety in the United Kingdom with 20 years of inspection and assessment of amusement and theme park rides, Richard Barnes, from Systems & Safety Consultancy, has also worked as a consultant on other giant observation wheels like the London Eye and Melbourne Southern Star. He specializes in the inspection and assessment of leisure and amusement rides
• Experienced project manager for other giant wheel projects Ben Chaston who is the Director of Turner and Townsend, a global construction and management consultancy service
• An evacuation expert Ben Haughton, Director of Total Access, a specialist rope access company which has worked on giant wheels such as the London Eye and other theme park rides 
• A specialist in reviewing standard operating procedures Andrew Potter has worked on giant observation wheels like the London Eye and the Melbourne Star
• Senior expert engineers from TÜV SÜD: A leading technical service organisation headquartered in Germany
• Four senior engineers from the wheel’s built-to-purpose contractor, Mitsubishi Heavy Industries' Kobe Head Office
  
  
  

·         An independent secondary drive system
·         A totally separate winch system comprising of two separate winches
 

The new Emergency Comfort Pack consists of the following items.

1. Wet Wipes
2. Blankets (Can also be used as screens for privacy)
3. Isotonic Powder
4. Glucose Tablets
5. Plastic Cups
6. 1.5 Litres Bottled Water
7. Biscuits
8. Sweets
9. Disposable Urinals Sachet (To trap urine)
10. Disposable Waste Sachet
11. Air Sick Bags  
12. First Aid Kit
13. Playing Cards
14. Adult Diapers x 4 (M x 2, L x 2)
15. Baby Diapers x 4 (S, M, L, XL)
16. Singapore Flyer Emergency Contact Numbers
17. Note Pad and Pen
18. Air Freshener
19. Tissue Paper
    
    

8) What will happen to Singapore Flyer flight tickets dated during the period of flight suspension?

The following options are available to all passengers who bought flight tickets (valid during the period of flight suspension) directly from Singapore Flyer’s website and/or ticketing counters:

•  The option to re-schedule their flight date
•  The option for a full refund

 For enquiries or feedback, please call Customer Service at +65 6333-3311 or email 이 이메일 주소는 스팸머로부터 보호됩니다. 보시려면 자바스크립트를 활성화 하십시요 .

9) What will happen to existing friends of Singapore Flyer members?

 Existing friends of Singapore Flyer members will have their membership extended by 3 months from the date of expiry.

10) When will Singapore Flyer resume flight operations?

Flight operations and online bookings are temporarily unavailable. An update will be provided shortly.

For updates or feedback, please visit www.singaporeflyer.com, call Customer Service at +65 6333-3311 or email 이 이메일 주소는 스팸머로부터 보호됩니다. 보시려면 자바스크립트를 활성화 하십시요 .